Return & Refund Policy

Last updated: October 31, 2026

At Savore, we want every order to bring great flavour and a great experience to your kitchen.

We take care in preparing, packaging, and dispatching our seasoning blends and dry marinades. If something isn't right with your order, we're here to help.

1. Returns & Eligibility

As Savore products are packaged food items, we generally do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered incorrectly by the customer after they have been delivered.

For food safety and hygiene reasons, we cannot restock or resell products that have been opened, used, or tampered with.

However, customers may be eligible for a refund or replacement in the following circumstances:

• The product arrives damaged, leaking, or with compromised packaging.

• An incorrect product is delivered.

• One or more products are missing from the order.

• The product is defective, unsafe, expired upon delivery, or otherwise fails to meet applicable quality requirements.

• The order is not delivered or is delivered late in circumstances where a refund or other remedy is required under applicable law.

• The product materially differs from its description on our website.

These conditions do not limit your rights under applicable consumer protection laws.

2. Damaged, Incorrect, or Missing Products

Please inspect your order upon delivery.

If you receive a damaged, incorrect, or incomplete order, we encourage you to contact us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Email: orders@savoreit.com

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and outer packaging, where available

• An unboxing video, if available (optional)

The 48-hour period is a recommended reporting window for faster resolution. It does not remove any rights or remedies available under applicable law.

3. Refunds & Replacements

After reviewing your request, we will inform you of the available resolution, which may include:

• A replacement of the affected product

• A refund for the affected product

• A full refund where appropriate

We may request additional information to assess the issue fairly.

Customers will not be charged additional shipping fees for replacements or returns required because of an error attributable to Savore or a qualifying product defect.

4. Non-Returnable Products

For hygiene and food safety reasons, we generally cannot accept change-of-mind returns for:

• Opened or partially used seasoning blends

• Products with broken or tampered seals after delivery

• Products damaged through improper storage or handling after delivery

• Products purchased incorrectly where Savore has supplied the item as ordered

This does not exclude claims involving defective, unsafe, misdescribed, or otherwise non-compliant products under applicable law.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible through our standard process. However, any rights available under applicable consumer protection laws will continue to apply.

If an eligible prepaid order is cancelled, the refund will be processed to the original payment method unless another lawful arrangement is agreed.

6. Refund Processing

Once a refund is approved, Savore will initiate it to the original payment method, unless otherwise agreed.

We aim to initiate approved refunds within 5–7 business days. Your bank, card issuer, UPI provider, or payment gateway may require additional time to credit the amount.

If your refund has not appeared after a reasonable period, please contact us with your order details.

7. Return Shipping

For an eligible return involving a defective, damaged, incorrect, or otherwise non-compliant product, Savore will arrange or cover reasonable return shipping where required.

Please contact us before sending any product back. Do not dispatch a return without receiving instructions from our support team.

8. Food Quality & Safety Concerns

If you suspect a food safety or quality problem, please stop using the affected product and contact us promptly.

Where practical and safe, retain the packaging and batch information to help us investigate.

We take genuine product quality concerns seriously and will review them in accordance with applicable food safety and consumer protection requirements.

9. Contact Us

For cancellations, refunds, replacements, damaged products, missing items, or order-related concerns, contact:

Savore

Website: https://savoreit.com

Email: orders@savoreit.com

Please include your order number in the subject or message so we can assist you efficiently.

Your satisfaction and trust matter to us.

We want every Savore experience to be simple, flavourful, and reliable.

Good food. Less effort.