Chef-grade flavour. Effortless cooking.

Terms of service

Last updated: October 31, 2026

Welcome to Savore!

These Terms of Service ("Terms") govern your access to and use of our website, https://savoreit.com, and the purchase of products offered through our online store.

Throughout these Terms, "Savore", "we", "us", and "our" refer to the business operating the Savore brand and website.

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services.

By accessing our website, using our services, or placing an order, you agree to these Terms and the policies referenced within them.

Please read them carefully before using our website.

Nothing in these Terms excludes or limits your rights under applicable Indian consumer protection, food safety, or other mandatory laws.

1. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding contract or are using the website under the supervision and consent of a parent or legal guardian.

You agree to:

  • Provide accurate and complete information when placing orders.

  • Use the website only for lawful purposes.

  • Avoid fraudulent transactions or misuse of the website.

  • Maintain the confidentiality of your account credentials, where applicable.

  • Notify us if you become aware of unauthorised activity involving your account.

We may restrict access to our services where necessary to prevent fraud, protect website security, or address violations of these Terms, subject to applicable law.

2. Our Products

Savore offers dry marinades, seasoning blends, and other food products designed to make everyday cooking simpler and more flavourful.

We aim to provide accurate information about each product, including its description, ingredients, quantity, price, and intended use.

Please note:

  • Product packaging and appearance may vary slightly from images displayed on the website.

  • Individual taste preferences and cooking results may vary.

  • Product availability is subject to stock.

  • Instructions and serving suggestions are intended as guidance and may require adjustments for different ingredients and cooking methods.

  • Product claims, including ingredient and preservative-related claims, apply only as accurately stated for the particular product.

We may update product information, packaging, or availability when necessary.

Such changes do not affect any statutory rights relating to products already purchased.

3. Food Safety, Allergens, and Storage

Customers are encouraged to read the product packaging and ingredient information carefully before consumption.

Please pay particular attention to:

  • Ingredient and allergen declarations

  • Manufacturing and expiry or best-before information

  • Storage instructions

  • Preparation and cooking recommendations

  • Any additional warnings appearing on the product label

Some products may contain ingredients that can trigger allergies or sensitivities.

If you have a known food allergy, intolerance, or specific dietary restriction, review the applicable product information before purchasing or consuming it.

Products should be stored according to their packaging instructions and protected from moisture, contamination, and unsuitable storage conditions.

When preparing meals using Savore products, customers should follow appropriate food handling and cooking practices, particularly for raw meat, poultry, seafood, and eggs.

Our cooking guides and recipe suggestions are provided for general informational purposes and do not replace appropriate food safety precautions.

Nothing in this section limits Savore's responsibilities under applicable food safety or consumer protection laws.

4. Orders and Acceptance

When you place an order through our website, you submit a request to purchase the selected products.

After receiving your order, we may send an acknowledgement or confirmation by email, SMS, or another available communication channel.

We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or listing information

  • Payment verification issues

  • Suspected fraudulent activity

  • Delivery limitations

  • Other circumstances preventing lawful or reasonable fulfilment

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law and our Return & Refund Policy.

Customers should review product selections, quantities, delivery addresses, and contact details carefully before completing checkout.

5. Pricing and Payments

Unless otherwise stated, prices displayed on Savore's website are in Indian Rupees (INR).

Applicable taxes and delivery or handling charges, if any, will be disclosed as required before order confirmation.

We may update product prices, promotional offers, discounts, and shipping charges from time to time.

Changes to listed prices will not ordinarily affect orders already accepted, except where a correction or cancellation is permitted by applicable law.

Payments may be processed through third-party payment service providers supported by our Shopify store.

Customers are responsible for using valid and authorised payment methods.

We do not guarantee the uninterrupted availability of every payment method.

6. Shipping and Delivery

Savore aims to process and dispatch orders within the timeframes communicated on our website or during checkout.

Estimated delivery dates may depend on:

  • The delivery location

  • Courier and logistics availability

  • Product availability

  • Public holidays or operational interruptions

  • Events outside our reasonable control

We will make reasonable efforts to keep customers informed of significant fulfilment issues.

Delivery charges and any applicable shipping conditions will be communicated during checkout or in our Shipping Policy.

If an order is lost, substantially delayed, incorrectly delivered, or otherwise not fulfilled as required, customers may contact Savore for assistance and any applicable remedy.

These Terms do not exclude statutory rights relating to delivery, non-delivery, or defective fulfilment.

7. Cancellations, Returns, Refunds, and Replacements

As Savore sells packaged food products, change-of-mind returns are generally not accepted after delivery for hygiene and food safety reasons.

However, customers may be eligible for refunds, replacements, or other remedies where products are:

  • Damaged or defective

  • Incorrectly supplied

  • Missing from the order

  • Expired or unsafe upon delivery

  • Materially different from their descriptions

  • Otherwise non-compliant with applicable law

Cancellation requests should be made as soon as possible and are subject to the order's fulfilment status and applicable legal rights.

For detailed conditions, please refer to our Return & Refund Policy, available on our website.

Nothing in this section limits remedies provided under applicable consumer protection laws.

8. Promotions, Discounts and Offers

Savore may offer promotional discounts, bundles, coupon codes, or limited-time offers.

Unless expressly stated otherwise:

  • Promotional offers are subject to their published conditions.

  • Discounts cannot necessarily be combined.

  • Promotional availability may be limited.

  • Offers may be modified or withdrawn prospectively.

Any offer-specific terms displayed during the promotion will apply to that offer, subject to applicable law.

9. Website Content and Intellectual Property

The Savore brand name, logo, packaging designs, product photographs, website content, recipes, graphics, and other original materials may be protected by applicable intellectual property laws.

Unless otherwise permitted, users may not reproduce, distribute, sell, or commercially exploit protected Savore content without appropriate permission.

You may access and use our website content for lawful personal, non-commercial purposes.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

10. Recipes and Cooking Content

Savore Kitchen provides recipes, serving suggestions, cooking ideas, and general educational content.

These materials are intended to inspire customers to explore different ways of using Savore products.

Recipes may require adjustments depending on ingredient quantities, appliances, cooking techniques, dietary needs, and personal preferences.

Customers should ensure that foods are prepared, handled, stored, and cooked safely.

Savore does not guarantee identical cooking results for every user.

Nothing in this section excludes responsibility arising from misleading product information, defective products, or other matters for which liability cannot lawfully be excluded.

11. Third-Party Services

Our website may use third-party services, including ecommerce infrastructure, payment providers, shipping companies, analytics tools, and other integrations.

Savore's website is powered by Shopify.

While these providers may facilitate aspects of the shopping experience, purchases made through our online store are transactions between the customer and Savore.

Certain third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites outside our control, except to the extent liability arises under applicable law.

12. Privacy and Personal Information

We collect and process personal information as described in our Privacy Policy.

Information may be used to:

  • Process and fulfil orders

  • Communicate about purchases and customer support requests

  • Maintain and secure website operations

  • Prevent fraud

  • Improve our services

  • Send marketing communications where legally permitted

Our website uses Shopify and may use other service providers to support these activities.

Please review our Privacy Policy for further information about personal data processing, applicable rights, and contact options.

For privacy-related questions, contact us at orders@savoreit.com.

13. Customer Feedback and Reviews

Customers may submit reviews, suggestions, comments, or other feedback through our website or communication channels.

By submitting content for publication, you confirm that it is lawful and that you have the necessary rights to share it.

You grant Savore a non-exclusive, royalty-free permission to display, reproduce, and use the submitted content for legitimate business purposes, subject to applicable law and any separately agreed conditions.

We reserve the right to moderate content that is fraudulent, unlawful, abusive, misleading, or otherwise inappropriate.

We will not knowingly misrepresent customer feedback or conceal material incentives in a manner prohibited by law.

14. Prohibited Activities

Users must not:

  • Engage in fraudulent purchases or payment activity.

  • Attempt unauthorised access to website systems.

  • Upload malicious software or interfere with website functionality.

  • Misuse of customer information.

  • Impersonate another person or business.

  • Infringe intellectual property rights.

  • Use automated tools to bypass security measures or disrupt the website.

  • Engage in any other unlawful activity involving the services.

We may take proportionate action to protect our website, customers, and legitimate business operations.

15. Errors and Availability

We aim to keep product information, prices, descriptions, and availability accurate.

Occasionally, errors or technical issues may occur.

Where an error is identified, we may correct the information, notify affected customers, or take appropriate action regarding unfulfilled orders.

If an accepted order cannot be fulfilled, we will provide any applicable refund or other remedy.

16. Disclaimer and Limitation of Liability

Savore strives to provide accurate information, reliable products, and a functional shopping experience.

However, we cannot guarantee that our website will always be uninterrupted or entirely free from technical errors.

To the maximum extent permitted by applicable law, Savore shall not be liable for losses arising solely from circumstances beyond its reasonable control where such liability can lawfully be excluded.

Nothing in these Terms excludes or restricts liability for defective or unsafe products, fraud, wilful misconduct, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

Any applicable statutory warranties, guarantees, and remedies remain unaffected.

17. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, legal obligations, or website features.

The latest version will be published on this page with its updated revision date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retrospectively remove rights already accrued under applicable law.

18. Governing Law and Disputes

These Terms are governed by the laws of India.

In the event of a concern or dispute, customers are encouraged to contact Savore first so that we can attempt to resolve the matter.

Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission, regulator, or other competent authority under applicable Indian law.

Any court jurisdiction provision shall remain subject to mandatory consumer protection and jurisdictional requirements.

19. Customer Support and Grievance Redressal

For order-related assistance, returns, refunds, product complaints, or questions about these Terms, please contact:

Savore

Website: https://savoreit.com

Customer support email: orders@savoreit.com

We will acknowledge consumer grievances and address them within the timeframes prescribed by applicable law.

Additional contact information may be available in our Contact Information Policy.

Thank you for choosing Savore.

Good food. Less effort.